Returns & Exchanges

Non-Returnable Items

• •Opened or used masks, cushions, headgear
• •Humidifier chambers
• •Filters, tubing, cleansers
• •CPAP/APAP/BiLevel devices once opened
• •Clearance items

Eligible for Return

Unopened and unused accessories in sealed packaging within 30 days of delivery. RMA (Return Merchandise Authorization) required before returning any item.

Email support@borderdme.com with your order number and mask fit concerns.

Our team will provide an RMA number and return shipping instructions.

Ship the mask back to us with the RMA number clearly marked.

Once received, we'll ship your replacement mask at no additional charge.

Refund Method

Refunds are issued to the original payment method minus shipping costs.

Restocking Fees

Up to 15% restocking fee may apply for large or special orders. Standard accessories have no restocking fee.

Return Shipping

Return shipping is the customer's responsibility unless the return is due to our error or a defective product.

All CPAP equipment is covered by the manufacturer's warranty. If you receive a defective item or experience issues during the warranty period, we will assist you with the warranty claim process.

What We Need:

• •Serial number of the device
• •Photos of the defect or issue
• •Description of the problem

Contact us at support@borderdme.com and we'll guide you through the process.

If your order arrives damaged, please report it within 7 days of delivery.

Required Documentation:

• •Photos of the damaged packaging
• •Photos of the damaged product
• •Order number

Email this information to support@borderdme.com and we'll arrange a replacement or refund.